Last Updated: August 28, 2025

At Enigma Mastering, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (https://enigmamastering.com) and our services.

1. Information We Collect

• Personal Information: When you place an order or contact us, we collect details such as your name, email address, and payment information.

• Project Files: Audio files, reference tracks, and related materials you upload to our platform.

• Automatically Collected Data: IP address, browser type, device information, and usage data (via cookies and analytics tools).

2. How We Use Your Information

• To process and deliver your mixing/mastering services.

• To communicate with you about your orders, revisions, and updates.

• To improve our services, website functionality, and customer support.

• To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We only share data with:

• Payment processors to securely handle transactions.

• Cloud storage and service providers necessary to deliver your files.

• Legal authorities, if required by law.

4. Data Retention

• Project files are stored for up to 12 months after completion, unless you request earlier deletion.

• Personal data is retained only as long as necessary for business and legal purposes.

5. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.

• Opt out of marketing communications at any time.

• Request a copy of your data.

For privacy-related requests, contact us at privacy@enigmamastering.com.

6. Security

We implement industry-standard safeguards, including encryption and restricted access, to protect your data and uploaded files.

7. Children’s Privacy

Our services are not directed to anyone under 13. We do not knowingly collect personal information from children.

8. International Users

If you are accessing our services outside of the U.S., please note your information may be transferred and processed in other countries.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date.

10. Contact Us

For any questions or privacy concerns, contact us at: privacy@enigmamastering.com

Refund & Cancellation Policy

Last Updated: August 28, 2025

At Enigma Mastering, we take pride in providing personalized, handcrafted mixing and mastering services. Because each project is custom, our refund and cancellation policy is designed to be fair to both our clients and engineers.

1. Refund Eligibility

• Before Work Begins: You may request a full refund within 24 hours of purchase if no engineer has started working on your project.

• After Work Begins: Once your files are assigned to an engineer or processing has started, refunds are not available.

2. Revisions

• Each project includes 2 free revisions.

• Additional revisions may be requested at an extra charge.

3. Cancellations

• Cancellations made before work begins are eligible for a full refund.

• Cancellations after work begins are not refundable, but you will receive all completed work up to that point.

4. Unsatisfactory Results

If you are not satisfied after your included revisions:

• Contact us at support@enigmamastering.com.

• We will review your case and may, at our discretion, provide a partial refund or credit for future services.

5. Delivery Failures

• If we fail to deliver your order due to technical issues or engineer unavailability, you are entitled to a full or partial refund.

6. Disputes

• We encourage direct communication before initiating chargebacks.

• Filing a payment dispute without contacting us first may result in suspension of services.

7. Disclaimer

Mastering enhances but cannot completely repair a poor-quality mix. Clients are responsible for ensuring that submitted mixes are production-ready.

8. Contact Us

For refund or cancellation requests, please email:
support@enigmamastering.com